A medical referral/prescription is not needed to see a Brace Specialist, Pedorthist, Podiatrist, or Dietitian. However, most insurance companies require a medical referral/prescription in order to reimburse for services and/or products purchased. We will work with patients to collect all insurance information needed.

If a patient needs to see one of our Orthopedic Consultants then a medical referral would be required by a physician. This allows for them to see the appropriate specialist at the appropriate time, which can also help to reduce wait times.

An appointment is not required. An appointment will guarantee that patients are seen at the time scheduled but we understand that circumstances do not always allow for this and we will make sure we accommodate all our customers and patients.

We are a private company whose services are not covered by MSI or Medicare. Part or complete service and/or product costs are often covered under most insurance plans. At the Arthritis & Injury Care Centre we will help to obtain all coverage information for the patient and will bill directly any companies that allow it. This includes private insurance companies, Worker’s Compensation Board (WCB), Community Services, and more

Appointments with our Orthopedic Consultants ARE covered by MSI/Medicare.

As a service to eliminate any confusion, the Arthritis and Injury Care Centre offers to contact the patient’s private insurance company, to find out all specific insurance coverage details on their behalf.

If estimates are required by an insurance company, to determine coverage, an estimate will be sent at no charge.

The Arthritis and Injury Care Centre will bill directly all insurance companies and policies that allow for this service. We will walk patients all the way through this process either way.

Yes most products do have a warranty – for more details on all our product warranties please contact us.